Electricity Service Guide - Saudi Arabia


Definitions and Terminology
1 Definitions and Terminology 6
2
ND General Regulations
2 General Regulations 12
3
RD Regulations and Procedures for the Permanent and Temporary Electricity Service connection
3 General Rules 15
4 Private Plots 16
5 Electrification of Villages and Rural Areas; 17
6 Residential Facilities That Do Not Have Legal Deeds or Valid Documents 17
7 Customer Loads Calculation. 17
8 Determination of number of Customer Meters 18
9 Sub-meters 20
10 Requirements for a New Electricity Service Connection 21
11 Connection Regulations according to Load levels 21
12 Electricity Service Connection for Minor Loads Without a Meter 26
13 Temporary Electricity Service Connection 26
4
TH Regulations and Procedures for Electricity Service Modification
14 Addition of New Load 28
15 Load Increase 28
16 Load reduction 29
17 Merging Loads 29
18 Load Splitting 29
19 Meter Replacement of Similar rating 30
20 Meter Relocation 30
21 Changing the Electricity Service Voltage 30
5
TH Regulations for Disconnecting and Reconnecting Electricity Service and Cancellation
22 Electricity Service Disconnection and Reconnection Due to Non – Payment 32
23 Electricity Service Disconnection due to other Reasons not Related to Payment 34
24 Electricity Service Disconnection for Places of Critical Loads 37
25 Cancellation of Electricity Service 38
26 Maintaining a Meter Until Renovation and Reconstruction works are Complete 38
6
TH Regulations for Applying the Consumption Tariff
27 Residential Tariff 40
28 Commercial Tariff 40
29 Governmental Tariff 41
30 Industrial Tariff 41
31 Agricultural Tariff 42
32 Consumption Tariff for Saline Water Conversion Corporation Pumping Stations
Regulations for the Calculation of Consumption and Billing
33 Service Provider’s Responsibility for Consumption Calculation Accuracy 44
34 Determination of Consumption Category 44
35 Consumption Insurance for Temporary Service 45
36 Consumption Calculation and Bills Issue 45
37 Meter Reading Impediments 47
38 Consumption Merging and Splitting 48
39 Sub-meter Consumption Calculation 49
40 Dealing with Errors in the Calculation of Consumption and Billing 49
41 Meter Reading Omission by the Service Provider and Collecting Payment of Consumption 51
42 Faults due to Illegal Connections or Meter Tampering 51
43 Handling customer Complaints for Incorrect Consumption Billing 52
8
TH Regulation of Electricity Networks Displacement
44 General Rules 56
45 Clearances 56
46 Displacement Cases 56
47 Displacement Impracticality 57
48 Displacement based on Customer Request 57
49 Documentation required to Study Displacement Request 57
50 Execution Period for Distribution Network Displacement 58
51 Displacement Requests Records 58
9
TH Service Regulations and Procedures for Customers with Critical Electricity Loads
52 Definition of Customers with Critical Electricity Loads 60
53 General Regulations for Service of Customers with Critical Electricity Loads 60
54 Procedures carried out by the Service Provider for Customers with Critical Electricity Loads 61
55 Reliability of Electricity Service for Customers with Critical Electricity Loads 61
56 Addressing Customer, with critical Electricity Loads, hardship for Bills Payments 61
Conclusion 63
Appendices
1 Document Directory for the Guide 65
2 Approved Consumption Tariff 66
3 Approved Fees for Electricity Service Connection 67
4 Guidance Tables for Loads Calculations 68
5 Service Fees 73
6 Electricity Service Requirements 75
7 Communication and Notification Channels with Customers 80
8 Illustrations 81
9 Classification of Customers Facilities According to Usage category 84
10 Meter Inspection and Calibration 86
11 Clearances and Network Displacement 87
12 Agreement Form for Electricity Service connection on Distribution Voltage Level 89
13 Agreement Form for Electricity Service Consumption on Distribution Voltage Leve
 

Electricity Service Guide – Saudi Arabia

The Electricity Service Guide in Saudi Arabia is a comprehensive reference detailing the regulatory framework, standards, and procedures for accessing and maintaining electricity services in the Kingdom. It is published and maintained by the Electricity & Cogeneration Regulatory Authority (ECRA) and serves both residential and industrial customers. Below is an overview of the key aspects covered in the guide:

1. Regulatory Overview

The guide outlines the rules and regulations established by ECRA, ensuring fair and reliable electricity distribution across Saudi Arabia. These regulations are designed to:

  • Safeguard consumer rights.
  • Promote transparency between providers and consumers.
  • Ensure safety and efficiency in electricity supply.

2. Electricity Connection Procedures

The guide provides a step-by-step explanation for obtaining electricity services, including:

  • Application Process: How to apply for new connections, including required documentation (e.g., property ownership proof, government-issued IDs).
  • Technical Standards: Specifications for electrical systems, such as voltage levels, wiring standards, and compliance with safety regulations.
  • Inspection and Approval: Guidelines for inspections conducted by service providers to verify compliance before connecting power.

3. Tariff Structures

Details on electricity tariffs for different categories of users, such as:

  • Residential Customers: Progressive tariffs based on consumption.
  • Commercial and Industrial Customers: Rates based on demand and load factors.
  • Government and Agricultural Use: Special rates for public service sectors and farming.

The guide also highlights incentives for energy efficiency and renewable energy usage.

4. Service Quality Standards

The document specifies standards for:

  • Supply Reliability: Acceptable limits for outages and restoration times.
  • Voltage Stability: Maintaining voltage fluctuations within permissible ranges.
  • Customer Support: Obligations of service providers to offer prompt and effective resolution to complaints.

5. Safety and Maintenance Guidelines

Safety is a critical part of the guide, covering:

  • Electrical Installation Standards: Requirements for internal wiring and grounding systems.
  • Maintenance Obligations: Responsibilities of consumers and service providers for maintaining electrical infrastructure.
  • Emergency Protocols: Steps to take in case of electrical hazards or emergencies.

6. Rights and Responsibilities

The guide emphasizes the rights and responsibilities of both consumers and electricity providers. This includes:

  • Consumer Rights: Access to accurate billing, transparent communication, and fair complaint resolution.
  • Consumer Responsibilities: Payment of bills on time, ensuring proper maintenance of internal wiring, and reporting issues promptly.
  • Provider Responsibilities: Ensuring reliable supply, maintaining infrastructure, and offering quality customer service.

7. Renewable Energy Integration

Saudi Arabia is progressively incorporating renewable energy into its electricity mix. The guide provides:

  • Net Metering Policy: Guidelines for customers who generate electricity through solar or wind systems and wish to connect to the national grid.
  • Subsidies and Incentives: Financial support for installing renewable energy systems.

8. Complaint Resolution Mechanisms

The guide includes a robust framework for addressing consumer grievances, with details on:

  • Filing complaints with the service provider.
  • Escalation to ECRA if initial resolution is unsatisfactory.
  • Timeframes for resolving various categories of complaints.

Digital Accessibility

ECRA has made the guide accessible through its official website, enabling consumers to download it in various formats and languages. The online portal also provides tools for tariff calculations, reporting outages, and accessing renewable energy resources.

The Electricity Service Guide reflects Saudi Arabia's commitment to advancing its electricity sector while prioritizing consumer satisfaction, safety, and sustainable energy use. It serves as a vital tool for both users and service providers in navigating the evolving energy landscape in the Kingdom.

 
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